Thank you for shopping at Aya-Store. Due to the customized nature of our products, all sales are final. We take pride in creating personalized items to meet each customer’s unique preferences, and as such, we are unable to accept returns or provide refunds once an order has been placed. Please ensure that you carefully review your order details, including specifications, customizations, and any other relevant details, before completing your purchase. If you encounter any issues with your order, we encourage you to reach out to us at ayagift333@gmail.com, and we will do our best to assist you.
While we do not offer refunds, we provide replacements for products that arrive damaged. To qualify for a replacement, customers are required to provide: An unboxing video showing the product as it was received. Clear images confirming the damage. Please send these materials to us within 7 days of receiving your order to verify the eligibility for a replacement. Once verified, we will work promptly to process the replacement. Thank you for your understanding and for supporting our commitment to providing one-of-a-kind, custom-crafted products.